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Privacy Policy & Terms and Conditions Privacy Policy

Type of website: Ecommerce

Effective date: 2oth day of October, 2019 (the "Site") is owned and operated by Sepi sefy. Sepi sefy is the data controller and can

be contacted at:

0830 456141


The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the


1. The personal data we will collect;

2. Use of collected data;

3. Who has access to the data collected;

4. The rights of Site users; and

5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.


For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European

Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation

(the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data

Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of

controllers and processors required to appoint a Data Protection Officer under Article 37 of the



By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy.

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Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for

doing so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

1. Processing of user personal data is necessary for us or a third pary to pursue a legitimate

interest. Our legitimate interest is not overriden by the interests or fundamenal rights and

freedoms of users. Our legitimate interest(s) are: To finish their course.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not

collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;

2. Location;

3. Hardware and software details;

4. Clicked links;

5. Content viewed;

6. Name; and

7. Address.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;

2. Age;

3. Date of birth;

4. Email address;

5. Phone number;

6. Address; and

7. Payment information.

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This data may be collected using the following methods:

1. __________________________________________________________________________


How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or

indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in

this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. None are used currently.

The data we collect when the user performs certain functions may be used for the following


1. Data is used to produce certificates for the courses or to ship out an order.

Who We Share Personal Data With


We may disclose user data to any member of our organisation who reasonably needs access to user

data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;

2. If it is required for any legal proceeding;

3. To prove or protect our legal rights; and

4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for

and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

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You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

All data’s are password protected on the website’s standard legal requirements and GDPR

While we take all reasonable precautions to ensure that user data is secure and that users are

protected, there always remains the risk of harm. The Internet as a whole can be insecure at times

and therefore we are unable to guarantee the security of user data beyond what is reasonably


Your Rights as a User

Under the GDPR, you have the following rights:

1. Right to be informed;

2. Right of access;

3. Right to rectification;

4. Right to erasure;

5. Right to restrict processing;

6. Right to data portability; and

7. Right to object.


We do not knowingly collect or use personal data from children under 16 years of age. If we learn

that we have collected personal data from a child under 16 years of age, the personal data will be

deleted as soon as possible. If a child under 16 years of age has provided us with personal data their

parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal

data, if we have disclosed your personal data and to who we disclosed your personal data, if you

would like your data to be deleted or modified in any way, or if you would like to exercise any of

your other rights under the GDPR, please contact our privacy officer here:

Sepi Sefy

0830 456141


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Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not

track the users of our Site over time and across third party websites and therefore do not respond to

browser-initiated DNT signals.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data

relating to the user's browsing habits. You can choose to be notified each time a cookie is

transmitted. You can also choose to disable cookies entirely in your internet browser, but this may

decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your

selections are saved for your next visits;

2. Analytical cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting

data on how you access our Site, for example data on the content you access, how long you

stay on our Site, etc; and

3. Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies

to achieve the following purposes:

a. Wix.


This Privacy Policy may be amended from time to time in order to maintain compliance with the

law and to reflect any changes to our data collection process. When we amend this Privacy Policy

we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users

periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary,

we may notify users by email of changes to this Privacy Policy.


If you have any complaints about how we process your personal data, please contact us through the

contact methods listed in the Contact Information section so that we can, where possible, resolve the

issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a

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supervisory authority. You also have the right to directly make a complaint to a supervisory

authority. You can lodge a complaint with a supervisory authority by contacting the Data Protection


Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Sepi Sefy,


0830 456141


These terms and conditions (the "Terms and Conditions") govern the use of (the

"Site"). This Site is owned and operated by Sepi Sefy. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and

agree to abide by them at all times.




Intellectual Property

All content published and made available on our Site is the property of Sepi Sefy and the Site's

creators. This includes, but is not limited to images, text, logos, documents, downloadable files and

anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and

not to:

- Harass or mistreat other users of our Site;

- Violate the rights of other users of our Site;

- Violate the intellectual property rights of the Site owners or any third party to the Site;

- Hack into the account of another user of the Site;

- Act in any way that could be considered fraudulent; or

- Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and

Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also

reserve the right to take any legal steps necessary to prevent you from accessing our Site.


When you create an account on our Site, you agree to the following:

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1. You are solely responsible for your account and the security and privacy of your account,

including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and

truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if

you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

- Herbal Medicines;

- Courses;

- Yoga and Meditation sessions and courses;

- Books; and

- Other goods.

We are under a legal duty to supply goods that match the description of the good(s) you order on

our Site.

The following services are available on our Site:

- Health and wellness.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the

time you access it. This includes all products listed as being out of stock. All information,

descriptions, or images that we provide about our goods and services are as accurate as possible.

However, we are not legally bound by such information, descriptions, or images as we cannot

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guarantee the accuracy of all goods and services we provide. You agree to purchase goods and

services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we

cancel your order and have already processed your payment, we will give you a refund equal to the

amount you paid. You agree that it is your responsibility to monitor your payment instrument to

verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or

accuracy of goods and services made available by third parties on our Site.


Your subscription automatically renews and you will be automatically billed until we receive

notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Once courses are started it can not be



We accept the following payment methods on our Site:

- Credit Card;

- PayPal;

- Debit;

- Direct Debit; and

- wix payment services.

When you provide us with your payment information, you authorise our use of and access to the

payment instrument you have chosen to use. By providing us with your payment information, you

authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the

right to cancel or reverse your transaction.

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Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following


- An Post (Ireland).

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.

Delivery times may vary due to unforseen circumstances. Please note that delivery times do not

include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Ireland your purchase may be

subject to import duties and taxes applied by the destination country. You are responsible for paying

any such duties or taxes. Please contact your local customs office for more information before

making a purchase. We are not responsible for the payment of any such duties or taxes and are not

liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of

the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person

as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to

cancel your contract to purchase goods and services from us within 14 days without giving notice.

The cancellation period:

- Will end 14 days from the date of purchas when you purchased digital content that was not

supplied on a tangible medium;

- Will end 14 days from the date of purchase when you purchased a service;

- Will end 14 days from when you receive, or someone you nominate receives, the goods when

you purchased good(s) in one order that are all delivered together;

- Will end 14 days from when you receive, or someone you nominate receives, the last good

when you purchased goods in one order that are delivered separately; or

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- Will end 14 days from when you receive, or someone you nominate receives, the first good

when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the

cancellation period. To cancel, contact us by email at or by post at

EH Naturopathy Practice/ Herbal Medicine Clinic, Cave woodlawn, Woodlawn. You may use a

copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not

required to do so.

The right to cancel does not apply to:

- Goods or services, other than the supply of water, gas, electricity, or district heating, where

the price depends upon fluctuations in the financial market that we cannot control and that

may occur during the cancellation period;

- Custom or personalised goods;

- Goods that will deteriorate or expire rapidly;

- Goods that were unsealed after delivery and are not suitable for return for health and hygiene


- Goods that are, according to their nature, inseparably mixed with other items after delivery;

- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery

of them can only take place after 30 days, and their value is dependent on fluctuations in the

market that we cannot control;

- Services that the customer has requested for the purpose of carrying out urgent repairs or


- Sealed audio or sealed video recordings or sealed computer software that were unsealed after


- Newspapers, magazines, or periodicals, except for subscriptions to such publications;

- Passenger transport services; and

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- Accommodation, transport of goods, vehicle rental services, catering, or services related to

leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return

the goods to us as soon as possible after informing us of your decision to cancel. You will be

responsible for the cost of returning the goods. We will not be responsible for any damage or loss to

the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you

under the contract, including the costs of delivery, except for any supplementary delivery charges

resulting from your choice of a delivery type other than the least expensive type of standard delivery

that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any

reduction in the value of the goods that was caused by handling other than what is necessary to

establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days

after we receive back from you any goods supplied or 14 days after you provide proof that you have

returned the goods. If no goods were supplied, then we will provide the reimbursement no later than

14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begin during the cancellation period, you are required

to pay us an amount which is in proportion to what has been performed until you have

communicated to us your decision to cancel this contract. We will reimburse to you any amount you

have paid above this proportionate payment.

If you provide express consent to the supply of digital content during the cancellation period and

acknowledge that your right to cancel the contract is lost by the supply of digital content during the

cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payment as you used for the initial

purchase unless you have expressly agreed otherwise. You will not incur any fees because of the


This right to cancel and to reimbursement is not affected by any return or refund policy we may


Refunds for Services

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We provide refunds for services sold on our Site as follows:


Refunds for Services

We provide refunds for services sold on our Site as follows:

- Returns

Dr. Sefy’s Naturopathic Practice will normally dispatch items within three working days of

receiving your order. We will advise you by email when your order has been shipped. Please

allow up to 21 days for receipt of international orders as the speed of international postal

services is beyond our control. Many customers will receive their order in a much shorter

period of time.

Delivery costs are automatically estimated based on your address. Thus delivery costs will be

displayed only after an address has been entered.

Most of our products are shipped via a private courier and An Post. The courier operates on a

flat fee basis and other delivery rates reflect standard postal rates.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we

can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you

received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our

error may not be returned.

Any item that is returned more than 30 days after delivery may not be returned.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we

have received your returned item. We will also notify you of the approval or rejection of your


If you are approved, then your refund will be processed, and a credit will automatically be

applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is

officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the

same item, send us an email at thetrueearthhealer@gmail.comn and send your item back to

us as per email.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a

gift credit for the value of your return. Once the returned item is received, a gift certificate

will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to

themselves to give to you later, we will send a refund to the gift giver and he will find out

about your return.


To return your product, you should mail your product to us as per directed by email.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be

deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you,

may vary.

If you are shipping an item over Euro 75, you should consider using a trackable shipping

service or purchasing shipping insurance. We don’t guarantee that we will receive your

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returned item.

Tinctures made for you are non-refundable and only exchangeable if damaged in the post.

Consumer Protection Law

Where the Sale of Goods and Supply of Services Act 1980, or any other consumer protection

legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not

limit your legal rights and remedies under that legislation. These Terms and Conditions will be read

subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and

Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Sepi Sefy and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable

for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use

of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Sepi Sefy and

our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,

losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or

your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of Ireland.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Sepi Sefy are unable

to resolve any dispute through informal discussion, then you and Sepi Sefy agree to submit the issue

before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral

party acceptable to both you and Sepi Sefy. The costs of any mediation will be paid by the

unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and Sepi Sefy agree that

you both retain the right to bring an action in small claims court and to bring an action for injunctive

relief or intellectual property infringement.

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If at any time any of the provisions set forth in these Terms and Conditions are found to be

inconsistent or invalid under applicable laws, those provisions will be deemed void and will be

removed from these Terms and Conditions. All other provisions will not be affected by the removal

and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance

with the law and to reflect any changes to the way we operate our Site and the way we expect users

to behave on our Site. We will notify users by email of changes to these Terms and Conditions or

post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

0830 456141

EH Naturopathy Practice/ Herbal Medicine Clinic, Cave woodlawn, Woodlawn

You can also contact us through the feedback form available on our Site.

Effective Date: 20th day of October, 2019

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Releasor; Service User/Patient/Client/Student

Releasee: Earth Healer Ltd

RELEASE OF LIABILITY. Under the terms of this Release and sufficiency of which is hereby acknowledged, the Releasor hereby releases and forever discharges the Release for the following activities: By attending the appointment you agree to have read the terms and conditions and are aware that Dr. Sefy is not a medical doctor, she is holds a Ph.D doctorate in phototherapy, you are also aware and agree to use our services at your own risk and agree to waive any legal liability to our services in any and all legal claims including but not limited to personal injury, property damage or civil wrongs. Under this release agreement the following is agreed;

RELEASE. Therefore, under the terms of this Agreement and sufficiency of which is hereby acknowledged, do hereby release and forever discharge the Release, including their agents, employees, successors and assigns, and their respective heirs, personal representatives, affiliates, successors and assigns, and any persons, firms or corporations liable or who might be claimed to be liable, whether or not herein named, none of whom admit any liability to the undersigned, but all expressly denying liability, from any claims, demands, damages, actions, causes of action or suits of any kind or nature whatsoever, which now have or may hereafter have, arising out of or in any way relating to any injuries and damages of any and every kind, both person and property and also any injuries and damages that may develop in the future, as a result of or in any way relating to the liability.


It is understood and agreed that this Release is made and received in complete settlement and satisfaction of the causes of action, claims, and demands mentioned herein; that this Release contains the entire agreement between the Releasor and Release; and that the terms of this Release are contractual and not merely a recital. This Release shall be binding upon the undersigned and their respective heirs, executors, administrators, personal representatives, successors, and assigns. 

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Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email or post it back

to us at the address below.


Address: EH Naturopathy Practice/ Herbal Medicine Clinic, Cave woodlawn, Co Galway


I hereby give notice that I cancel my contract of sale of the following goods or services:





Ordered on: ______________________________________

Received on: ______________________________________

Customer name: ______________________________________

Customer address:


Signature (only required if you are returning a hardcopy of this form):


Date: ______________________________________

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