Type of website: Ecommerce
Effective date: 2oth day of October, 2019
Earth-healer.org (the "Site") is owned and operated by Sepi sefy. Sepi sefy is the data controller and can
be contacted at:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation
(the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data
Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of
controllers and processors required to appoint a Data Protection Officer under Article 37 of the
By using our Site users agree that they consent to:
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Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for
doing so under Article 6 of the GDPR.
We rely on the following legal basis to collect and process the personal data of users in the EU:
1. Processing of user personal data is necessary for us or a third pary to pursue a legitimate
interest. Our legitimate interest is not overriden by the interests or fundamenal rights and
freedoms of users. Our legitimate interest(s) are: To finish their course.
Personal Data We Collect
collect any additional data beyond the data listed below without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
1. IP address;
3. Hardware and software details;
4. Clicked links;
5. Content viewed;
6. Name; and
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
3. Date of birth;
4. Email address;
5. Phone number;
6. Address; and
7. Payment information.
This data may be collected using the following methods:
How We Use Personal Data
indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in
The data we collect automatically is used for the following purposes:
1. None are used currently.
The data we collect when the user performs certain functions may be used for the following
1. Data is used to produce certificates for the courses or to ship out an order.
Who We Share Personal Data With
We may disclose user data to any member of our organisation who reasonably needs access to user
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for
and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
All data’s are password protected on the website’s standard legal requirements and GDPR
While we take all reasonable precautions to ensure that user data is secure and that users are
protected, there always remains the risk of harm. The Internet as a whole can be insecure at times
and therefore we are unable to guarantee the security of user data beyond what is reasonably
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
We do not knowingly collect or use personal data from children under 16 years of age. If we learn
that we have collected personal data from a child under 16 years of age, the personal data will be
deleted as soon as possible. If a child under 16 years of age has provided us with personal data their
parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal
data, if we have disclosed your personal data and to who we disclosed your personal data, if you
would like your data to be deleted or modified in any way, or if you would like to exercise any of
your other rights under the GDPR, please contact our privacy officer here:
Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not
track the users of our Site over time and across third party websites and therefore do not respond to
browser-initiated DNT signals.
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data
relating to the user's browsing habits. You can choose to be notified each time a cookie is
transmitted. You can also choose to disable cookies entirely in your internet browser, but this may
decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your
selections are saved for your next visits;
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting
data on how you access our Site, for example data on the content you access, how long you
stay on our Site, etc; and
3. Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies
to achieve the following purposes:
If you have any complaints about how we process your personal data, please contact us through the
contact methods listed in the Contact Information section so that we can, where possible, resolve the
issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a
supervisory authority. You also have the right to directly make a complaint to a supervisory
authority. You can lodge a complaint with a supervisory authority by contacting the Data Protection
If you have any questions, concerns or complaints, you can contact our privacy officer, Sepi Sefy,
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of earth-healer.org (the
"Site"). This Site is owned and operated by Sepi Sefy. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT
IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT
All content published and made available on our Site is the property of Sepi Sefy and the Site's
creators. This includes, but is not limited to images, text, logos, documents, downloadable files and
anything that contributes to the composition of our Site.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and
Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also
reserve the right to take any legal steps necessary to prevent you from accessing our Site.
When you create an account on our Site, you agree to the following:
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1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if
you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Herbal Medicines;
- Yoga and Meditation sessions and courses;
- Books; and
- Other goods.
We are under a legal duty to supply goods that match the description of the good(s) you order on
The following services are available on our Site:
- Health and wellness.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the
time you access it. This includes all products listed as being out of stock. All information,
descriptions, or images that we provide about our goods and services are as accurate as possible.
However, we are not legally bound by such information, descriptions, or images as we cannot
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guarantee the accuracy of all goods and services we provide. You agree to purchase goods and
services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or
accuracy of goods and services made available by third parties on our Site.
Your subscription automatically renews and you will be automatically billed until we receive
notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Once courses are started it can not be
We accept the following payment methods on our Site:
- Credit Card;
- Direct Debit; and
- wix payment services.
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.
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Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
- An Post (Ireland).
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Ireland your purchase may be
subject to import duties and taxes applied by the destination country. You are responsible for paying
any such duties or taxes. Please contact your local customs office for more information before
making a purchase. We are not responsible for the payment of any such duties or taxes and are not
liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to
cancel your contract to purchase goods and services from us within 14 days without giving notice.
The cancellation period:
- Will end 14 days from the date of purchas when you purchased digital content that was not
supplied on a tangible medium;
- Will end 14 days from the date of purchase when you purchased a service;
- Will end 14 days from when you receive, or someone you nominate receives, the goods when
you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good
when you purchased goods in one order that are delivered separately; or
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- Will end 14 days from when you receive, or someone you nominate receives, the first good
when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at email@example.com or by post at
EH Naturopathy Practice/ Herbal Medicine Clinic, Cave woodlawn, Woodlawn. You may use a
copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not
required to do so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where
the price depends upon fluctuations in the financial market that we cannot control and that
may occur during the cancellation period;
- Custom or personalised goods;
- Goods that will deteriorate or expire rapidly;
- Goods that were unsealed after delivery and are not suitable for return for health and hygiene
- Goods that are, according to their nature, inseparably mixed with other items after delivery;
- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery
of them can only take place after 30 days, and their value is dependent on fluctuations in the
market that we cannot control;
- Services that the customer has requested for the purpose of carrying out urgent repairs or
- Sealed audio or sealed video recordings or sealed computer software that were unsealed after
- Newspapers, magazines, or periodicals, except for subscriptions to such publications;
- Passenger transport services; and
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- Accommodation, transport of goods, vehicle rental services, catering, or services related to
leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return
the goods to us as soon as possible after informing us of your decision to cancel. You will be
responsible for the cost of returning the goods. We will not be responsible for any damage or loss to
the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you
under the contract, including the costs of delivery, except for any supplementary delivery charges
resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any
reduction in the value of the goods that was caused by handling other than what is necessary to
establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days
after we receive back from you any goods supplied or 14 days after you provide proof that you have
returned the goods. If no goods were supplied, then we will provide the reimbursement no later than
14 days after the day we were informed of your decision to cancel.
If you requested the performance of services begin during the cancellation period, you are required
to pay us an amount which is in proportion to what has been performed until you have
communicated to us your decision to cancel this contract. We will reimburse to you any amount you
have paid above this proportionate payment.
If you provide express consent to the supply of digital content during the cancellation period and
acknowledge that your right to cancel the contract is lost by the supply of digital content during the
cancellation period, you will no longer have a right to cancel the contract.
We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because of the
This right to cancel and to reimbursement is not affected by any return or refund policy we may
Refunds for Services
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We provide refunds for services sold on our Site as follows:
Refunds for Services
We provide refunds for services sold on our Site as follows:
Dr. Sefy’s Naturopathic Practice will normally dispatch items within three working days of
receiving your order. We will advise you by email when your order has been shipped. Please
allow up to 21 days for receipt of international orders as the speed of international postal
services is beyond our control. Many customers will receive their order in a much shorter
period of time.
Delivery costs are automatically estimated based on your address. Thus delivery costs will be
displayed only after an address has been entered.
Most of our products are shipped via a private courier and An Post. The courier operates on a
flat fee basis and other delivery rates reflect standard postal rates.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we
can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our
error may not be returned.
Any item that is returned more than 30 days after delivery may not be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at firstname.lastname@example.org and send your item back to
us as per email.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item is received, a gift certificate
will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out
about your return.
To return your product, you should mail your product to us as per directed by email.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,
If you are shipping an item over Euro 75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
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Tinctures made for you are non-refundable and only exchangeable if damaged in the post.
Consumer Protection Law
Where the Sale of Goods and Supply of Services Act 1980, or any other consumer protection
legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not
limit your legal rights and remedies under that legislation. These Terms and Conditions will be read
subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and
Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Sepi Sefy and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable
for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use
of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless Sepi Sefy and
our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or
your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of Ireland.
Subject to any exceptions specified in these Terms and Conditions, if you and Sepi Sefy are unable
to resolve any dispute through informal discussion, then you and Sepi Sefy agree to submit the issue
before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral
party acceptable to both you and Sepi Sefy. The costs of any mediation will be paid by the
Notwithstanding any other provision in these Terms and Conditions, you and Sepi Sefy agree that
you both retain the right to bring an action in small claims court and to bring an action for injunctive
relief or intellectual property infringement.
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If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
EH Naturopathy Practice/ Herbal Medicine Clinic, Cave woodlawn, Woodlawn
You can also contact us through the feedback form available on our Site.
Effective Date: 20th day of October, 2019
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If you want to cancel your contract of sale with us you may use this form and email or post it back
to us at the address below.
Address: EH Naturopathy Practice/ Herbal Medicine Clinic, Cave woodlawn, Co Galway
I hereby give notice that I cancel my contract of sale of the following goods or services:
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Signature (only required if you are returning a hardcopy of this form):